Terms of Service

1. Acceptance

By accessing or using PDFPipe (the "Service"), you agree to these Terms. If you do not agree, do not use the Service. These Terms apply to all users, including free and paid account holders.

2. The Service

PDFPipe provides an HTTP API for converting HTML and URLs to PDF documents. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice for paid accounts.

3. Accounts

You are responsible for keeping your API key secure. Do not share it publicly or commit it to source control. Notify us immediately at hello@pdfpipe.xyz if you believe your key has been compromised.

4. Acceptable Use

You may not use PDFPipe to:

• Render content that is illegal in your jurisdiction or ours
• Generate phishing documents, malware, or fraudulent materials
• Attempt to access internal network resources via the URL-to-PDF feature
• Exceed your plan quota through automated abuse or credential sharing
• Resell API access without a written reseller agreement

We reserve the right to suspend accounts that violate these rules without refund.

5. Billing

Paid plans are billed monthly or annually via our payment processor. If you are not satisfied within the first 14 days of your first payment, email hello@pdfpipe.xyz and we will refund that payment in full. Otherwise fees are non-refundable except where required by law or stated otherwise in an enterprise contract. Moving to a higher paid plan takes effect once the prorated charge clears. Moving to a lower paid plan takes effect immediately, and the unused part of the current period is kept as a prorated credit against later charges. If you cancel, your plan returns to the free tier at the end of the paid billing period, and you keep paid access until then.

6. Data and Privacy

HTML and URL payloads you submit are used only to render your document. Unless you set store: true, a PDF rendered from HTML is held in a short-lived cache, scoped to your account, for up to 10 minutes so identical requests are served instantly, and is then discarded. Documents stored with store: true are retained for the duration defined by your plan and then permanently deleted. Templates and schedules you save keep their HTML until you delete them. We do not sell or share your data with third parties.

7. Uptime and SLA

We target 99.9% uptime on every plan and publish live measurements on the status page. Scale and Business plans carry the service level agreement, with service credits. Enterprise SLA terms are governed by the enterprise agreement. Hobby, Starter and Growth plans have no contractual uptime guarantee.

8. Limitation of Liability

To the maximum extent permitted by law, PDFPipe is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the fees you paid in the 12 months preceding the claim.

9. Changes to These Terms

We may update these Terms. We will notify paid account holders by email at least 14 days before material changes take effect. Continued use after that date constitutes acceptance.

10. Contact

Questions about these Terms: hello@pdfpipe.xyz